Scope
These terms cover three things: use of this website, purchase of equipment through our shop, and use of the Trustline client platform. Where a separate signed agreement exists between us, that agreement takes precedence.
Equipment supply
Prices and quotations
- All prices shown on this website exclude VAT, added at 16% on the invoice
- Prices shown on the shop are indicative and do not include delivery
- Requesting a quotation does not create a contract
- A quotation is valid for the period stated on it, usually thirty days
- A contract is formed when we issue an invoice against an accepted quotation
Availability
Stock shown on the website is indicative. Where an item is unavailable we will say so in the quotation rather than substituting something else without asking.
Payment and ownership
- Payment is due within the period stated on the invoice
- Goods remain our property until paid for in full, even after delivery
- Risk passes to you on delivery
Warranty
Equipment carries the manufacturer's warranty. We will assist with a claim, but the warranty itself is between you and the manufacturer. We do not provide a separate warranty beyond it.
The client platform
Accounts
- Accounts are issued to named individuals and must not be shared
- You are responsible for activity under your account
- Tell us immediately if you believe an account has been compromised
- We may suspend an account where we reasonably believe it is being misused
Messaging — your obligations
You agree that:
- You have consent, or another lawful basis, to message every recipient
- You will not send unsolicited marketing messages
- You will honour opt-out requests promptly
- You will not send anything unlawful, fraudulent, abusive or misleading
- The contact data you upload was lawfully obtained
We may suspend messaging without notice where we reasonably believe these terms are being breached, and we may be required to disclose sender details to a regulator or network operator investigating a complaint.
Message delivery
Messages are delivered through third-party gateways and mobile networks. We cannot guarantee delivery, delivery time, or the accuracy of a delivery report, and we are not liable for a message that does not arrive.
Units and balances
- Messaging units are purchased in advance and are non-refundable
- Units are consumed per segment; a longer message consumes more than one
- Units have no cash value and cannot be transferred between accounts
Airtime disbursement
You are responsible for confirming recipient numbers and amounts before sending. The platform requires you to confirm the total explicitly for this reason.
Availability
We aim to keep the platform available continuously but do not guarantee it. We may take it down for maintenance, and will give notice where we reasonably can. We are not liable for loss arising from unavailability unless a separate service level agreement says otherwise.
Our liability
Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that:
- We are not liable for indirect or consequential loss, including lost profits
- Our total liability in any twelve-month period is limited to the amount you paid us in that period
- We are not liable for the content of messages you send, or for how you use data you upload
Ending an agreement
- Either of us may end a platform agreement with thirty days' written notice
- We may suspend or terminate immediately for a material breach
- On termination you may export your data for thirty days, after which it is deleted
- Unused messaging units are not refunded
Governing law
These terms are governed by the laws of Kenya, and the courts of Kenya have exclusive jurisdiction over any dispute.
Changes
We may update these terms. Material changes affecting platform clients will be notified by email at least thirty days in advance.